Privacy Policy

About Us

BSG is committed to safeguarding your privacy on a global scale and takes the protection of your personal data seriously. We respect your privacy and strive to ensure that any personal data you share with us is secure and processed in a professional and lawful manner.

In this Policy, the terms “we,” "us," and "our" (and similar terms) refer to BSG; we act as a data controller responsible for your personal data.

This privacy policy (the “Policy”) explains how we collect, store, and process your personal data, whether provided by telephone, through our website, via correspondence, or in the course of communicating with us while using our services. It also outlines your rights concerning your personal data.

This Policy applies to individuals whose data we hold, including website visitors, business associates, and service registrants. However, it does not apply to:

1. Our employees; or,

2. Services we provide as a data processor, which will be governed by a written agreement with the third-party data controller and their own privacy policy.

We may update this Policy periodically, so please check back regularly for any updates.

Information we collect about you

Personal data refers to any information about you that can identify you. The personal data we collect depends on the services we provide and may include:

1. Identification data (including name, date of birth);

2. Contact details (such as postal address, email address, and telephone number);

3. Financial information (including bank account details and payment card details);

4. Details of visits to our website (including your IP address, login information, and other analytical data); and,

5. Any other personal data collected during the provision of services or business operations, including posts in the Community pages of our website.

We collect personal data through various means, including:

1. Our website;

2. Telephone communication;

3. Correspondence (via post, text, email, or other methods);

4. Networking events;

5. Publicly accessible sources; and,

6. Third-party sources.

If you provide personal information about another person, you must ensure that:

1. You have the authority to provide us with that information; and,

2. All disclosed personal data is complete, accurate, and up to date.

If you are a business, you must ensure that the disclosure complies with applicable data protection or privacy laws.

How will we use your information?

In general, we use your personal data for the following purposes:

1. Communication with you (including via our agents and subcontractors) regarding your subscription and the provision of our website and subscription service;

2. Business management (M.I. data);

3. Facilitating marketing and business development (including updates, publications, and event details);

4. Staff administration (including recruitment);

5. Providing telephone support (including recording conversations for monitoring and quality purposes);

6. Billing for services and obtaining payment;

7. Processing and responding to complaints;

8. Compliance with legal, professional, or regulatory obligations imposed on us; and,

9. Monitoring website usage to help improve our services.

Additionally, we may:

1. Provide information about special features of our website or other services or products we believe may interest you; or,

2. Share information from third parties that we believe may interest you.

If you prefer that we do not process your data for these purposes, please email us at support@bsg.com. If you agree to receive third-party marketing information from us, you can opt out at any time.

We do not use your personal data for automated decision-making.

Legal basis for processing your information (Global Members and Subscribers)

We rely on the following legal grounds for processing your personal data:

1. Contractual necessity: We process your personal data when necessary to fulfill a contract you have entered into or to provide information you have subscribed to receive. We may also process your data when taking steps at your request before entering into a contract or when the processing relates to a previous contract or subscription.

2. Legal obligation: We process your personal data when necessary to comply with legal or regulatory obligations.

3. Legitimate interests: We process your personal data when we or a third party have a legitimate interest in doing so. This includes responding to complaints, ensuring adherence to our business policies, and improving our services through monitoring and recording information. We only process data for this reason if our legitimate interest is not overridden by your interests or fundamental rights or freedoms. If you would like more information about our or a third party’s legitimate interests and the balancing test we use to ensure lawful processing, please contact us.

4. Consent: In some cases, we will seek your consent to process your data for specific purposes. When seeking your consent, we will explain the purposes and your right to withdraw consent. If you do not respond to our request, we will assume that you wish to maintain any existing consent or processing basis.

We only use your personal data for the purpose(s) for which we obtained it. If we reasonably believe that we need to use it for another reason, we will do so only if that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will inform you and explain the legal basis that allows us to do so.

We may process your personal data without your knowledge or consent if required by law.

Please contact us if you need more information about the lawful basis for specific data processing activities.

Sharing your information

We share your personal data when:

1. You explicitly request it or when necessary to provide our services and fulfill our contractual obligations to you and/or our clients;

2. We are legally or regulatorily obligated to disclose your information (e.g., for money laundering and fraud prevention);

3. Due to changes in business ownership or organization; or,

4. In the course of providing our services, we believe it is in your best interests to use third-party products or services.

The specific parties with whom we share your data depend on the nature of the service we are providing. This may include:

1. Our auditors;

2. Law enforcement agencies;

3. Public bodies;

4. Other professional advisors or third parties we engage in the course of providing our services to you;

5. External service suppliers providing business support services (e.g., IT, security, data storage);

6. Carefully selected third parties offering products and services we believe may interest you;

7. Analytics and search engine providers assisting in improving our website; and,

8. Any other third party you request us to share your data with.

If you prefer that we do not process your data for these purposes, please email us at support@bsg.com. If you agree to receive third-party marketing information from us, you can opt out at any time.

International transfers

The information you provide may be transferred to outside countries that do not provide similar data protection and usage restrictions as outlined in this policy. However, we will take measures to ensure adequate safeguards are in place to protect your information.

For global subscribers or members using our services, we may transfer data to outside countries when:

1. You provide informed consent;

2. It is necessary for the performance of a contract between you and us or for pre-contractual steps at your request; or,

3. It is necessary for the performance of a contract made in your interests between us and a third party.

Storage and retention of your personal data

We may store your information in our offices or with external service providers, as previously mentioned. We are committed to data security and have implemented appropriate technological and organizational measures to protect your data from unauthorized access.

The duration of retaining your personal data varies but is determined based on the following criteria:

1. The time necessary to provide the subscribed services or for the duration of your membership;

2. Any time limits for establishing or defending legal claims or responding to complaints;

3. Any period required to comply with our legal obligations; and,

4. Any recommended retention period by regulators or professional bodies.

Please contact us for further information regarding the retention period for your personal data.

Your rights

You have the following rights regarding your personal data:

1. The right to confirm whether we process your personal data and, if so, to request a copy of the personal data we hold about you. This is known as a ‘data subject request.’ You also have the right to request updates to any inaccurate information we hold about you. It is essential that your information is accurate and up to date. If any of your personal information changes, please inform us.

2. Under certain circumstances, you have the right to request restrictions on the way we process your data or to request erasure of all personal information we hold about you.

3. The right to object to specific types of processing.

We will make every effort to comply with requests to restrict, object, or erase your personal data. However, some data processing may still be necessary for legitimate business purposes or to comply with legal obligations. If you request restrictions or cessation of data processing, it may affect our ability to provide services to you.

You have the right to request that we send a copy of your personal data, provided to us by you, to another organization for your purposes (e.g., changing service provider). This data must be provided in a structured and usable format. This right only applies to personal data processed with your consent or pursuant to our contract with you. If you wish for us to transfer your personal data, please inform us.

Accessing your personal data or exercising other rights will not incur a fee. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. To prevent unauthorized access to information, we may request proof of identity. We will strive to respond to your request within one month, but if this is not possible due to the number or complexity of requests, we will inform you and keep you updated.

Your Concerns

If you have concerns about how we have handled your personal data, please contact us, and we will be happy to address your concerns. We value your feedback on our website and privacy policy. If you have queries or comments, please email us at bugarri@bugarriservicesgroup.com.

Your Consent

By submitting your personal information, you consent to its use as outlined in this policy.

Changes to Privacy Policy

We regularly review our privacy policy. Any updates will be posted on this page and on other website pages to keep you informed about the information we collect and how we use it. This privacy policy was last updated on 28th September, 2023.